Service Level Agreement (SLA) & Compliance
Effective Date: August 14, 2026 | P2P Softwares
1. Commitment to Enterprise Uptime
P2P Softwares ("we," "our," or "us") is committed to delivering high-availability cloud infrastructure and mission-critical software systems. We guarantee an infrastructure uptime target of 99.99% across managed VPS clusters and multi-cloud architectures, barring scheduled maintenance windows.
2. Support Response SLAs & Tiers
Our dedicated engineering squads monitor systems 24/7. Support inquiries and technical ticket resolutions adhere to the following response time tiers:
3. Security & NDA Compliance
All software development, code deployments, and infrastructure handovers comply with strict ISO security benchmarks. Client intellectual property and architectural specifications are protected under enforceable Mutual Non-Disclosure Agreements.
4. SLA Inquiries & Support Desk
To report an active infrastructure issue or review custom enterprise SLA terms for your organization, contact our operations desk at: